At Gravity Rebel, we take pride in crafting high-quality, climbing-inspired accessories that you’ll love. Your satisfaction is our priority. Please read our refund and return policy carefully to understand your rights and options.

Returns

We accept returns only for products that are defective, damaged, or incorrect upon arrival. If you receive a damaged or faulty item, please contact us within 14 days of delivery with your order number and photos showing the issue. We will work promptly to resolve the problem, which may include a replacement or refund.

Due to the personalized nature of some of our products — including engraved keyholders and customized jewelry — returns or exchanges are not accepted for these items unless they arrive damaged or defective.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method between 5 and 10 business days.

Please note:

• Shipping and handling fees are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item).
• Personalized or engraved items that are not defective cannot be refunded.

Exchanges

If you wish to exchange a defective item for the same product, please contact us within 14 days of receipt. We will arrange for the return and replacement at no additional cost.

How to Initiate a Return

To start a return or report a problem with your order:

1. Email us at orders@gravityrebel.com with your order details and photos of the product condition.
2. Await instructions from our customer service team.
3. Follow the provided return instructions carefully to ensure your refund or exchange is processed smoothly.

Questions?

If you have any questions about your order, returns, or refunds, please don’t hesitate to contact us at orders@gravityrebel.com. We’re here to help and want you to have the best experience possible.